Jing Craft Warranty & Return Policy
1. Warranty Statement
Jing Craft provides a warranty to the original purchaser of this product against defects in workmanship and materials, in addition to the guarantees that cannot be excluded under the Australian Consumer Law (ACL).
The warranty period varies depending on product components, as outlined below. The warranty begins from the date of the original tax invoice.
Under the ACL, you are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
If the goods fail to meet acceptable quality but the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.
For full details of your consumer rights, please visit: www.consumerlaw.gov.au
2. Warranty Coverage
Unless otherwise stated in writing by Jing Craft (for example, in your sales order), Jing Craft guarantees that:
Structural Frames – Guaranteed for their useful life against manufacturing defects.
Timber Furniture – Covered by a 3-year warranty against manufacturing defects.
Other Components – Including leather, fabric, lacquer and other wood finishes, chrome and metal, glass, marble, travertine, and terrazzo, are covered for 2 years from delivery against manufacturing defects.
Lithium-Ion Battery Packs & Transformers – Warranted for 12 months from delivery against manufacturing defects (“Rapid Battery Warranty”).
Replacement Products – If a product or component is replaced under warranty, the original warranty period continues from the delivery date of the original item.
To qualify for a warranty claim, defects must appear within the applicable period listed above.
3. Exclusions & Limitations
To the maximum extent permitted by law, and subject to the ACL, Jing Craft is not liable for:
Normal wear and tear;
Variations in natural materials (grain, colour, texture);
Transport or handling marks in non-visible areas;
Changes in foam, leather, or fabric texture over time;
Damage caused by misuse, neglect, improper cleaning, or exposure to direct sunlight, heat, or humidity;
Damage caused by spills, chemical cleaners, or improper installation;
Products used in commercial environments.
Please refer to the Care & Maintenance section for proper use and upkeep requirements.
This warranty is non-transferable and applies only to the original purchaser for normal residential use.
4. How to Make a Warranty Claim
If a defect occurs:
·Stop using the product immediately.
·Take 3–5 clear photos (including close-ups and overall view).
Notify Jing Craft within 7 days of noticing the issue.
Provide proof of purchase (sales order or tax invoice).
You can submit a claim through our website or email info@jcfau.com.
Jing Craft will assess your claim and respond within 5 business days.
The purchaser is responsible for transport, inspection, labour, or related costs, billed at Jing Craft’s standard service rates.
5. Remedies Under the Warranty
If a manufacturing defect is confirmed, Jing Craft may, at its discretion, repair or replace the affected part or product.
To the fullest extent permitted by law, Jing Craft is not liable for any indirect or consequential losses beyond the remedies expressly stated here or required under the ACL.
6. Return & Exchange Policy
Change-of-mind returns are not accepted once an order has been confirmed.
Custom-made, made-to-order, or specially finished items are non-refundable and non-exchangeable once production has commenced.
Transit Damage or Major Faults – If a product arrives with significant damage or a confirmed manufacturing fault, Jing Craft will replace it with an identical product at no cost.
Reporting Timeframe – Transport damage or visible defects must be reported within 48 hours of delivery with photos and proof of purchase.
Order Cancellation – Orders may be cancelled or amended within 48 hours of purchase by contacting the store directly. After this, a 50% restocking or administration fee may apply.
Natural Variations – Differences in timber grain, texture, or colour are not considered defects.
Improper Use – Damage due to incorrect installation, misuse, or unsuitable environments (e.g., humidity or sunlight) is not eligible for return.
All returns and exchanges are subject to inspection and approval by Jing Craft, in line with the Australian Consumer Law..
7. Australian Consumer Law
Jing Craft products come with guarantees that cannot be excluded under the ACL. You are entitled to:
A replacement or refund for major failure;
Compensation for any other reasonably foreseeable loss or damage;
Repair or replacement for minor faults.
These statutory rights are in addition to Jing Craft’s express warranties.
8. Care & Maintenance
Wood is a natural material and may expand or contract with temperature and humidity changes.
Keep timber furniture away from direct sunlight and heat sources.
Use coasters or mats to protect surfaces from heat or moisture.
Clean regularly with a soft, damp cloth — avoid chemical cleaners.
For leather and fabric items, follow the care manual provided at purchase.
Failure to follow care instructions may void warranty coverage.
9. General Terms
Ownership of goods transfers upon full payment. Risk transfers upon delivery or collection.
Jing Craft will make every effort to deliver on the scheduled date but is not liable for delays.
In the event of a force majeure (natural disaster or event beyond control), Jing Craft may cancel orders and refund deposits without further liability.