JingCraft Furniture Shipping & Delivery Policy
JingCraft provides professional furniture delivery services across major metropolitan areas in Australia. Our delivery fees are calculated transparently based on delivery postcode zones, ensuring fair and consistent pricing for each region.
Assembly of the furniture itself is carried out by JingCraft Furniture and/or our approved partners. This service does not include fixing, mounting, or securing furniture to any part of your home’s structure (including walls, floors, ceilings, cabinetry, or skirting). If you would like to arrange structural fixing, we’re happy to assist by providing relevant parts information and product specifications upon request.
1. Delivery Coverage
We currently offer delivery and assembly services within the following metropolitan areas:
Adelaide Metro
Melbourne Metro
Sydney Metro
All deliveries are handled by trusted local couriers and national freight partners experienced in transporting furniture safely and securely.
2. Delivery Fee Structure (Postcode-Based)
Delivery and assembly fees are automatically calculated at checkout based on your delivery postcode and the number of items in your order. Pricing is structured by metropolitan zones rather than straight-line distance.
2.1 Adelaide Metro
Inner Metro Postcodes (around 25km away from CBD, vary by postcode)
Free delivery and assemblyOuter Metro Postcodes From $60
Delivery fees vary by postcode zone and will be displayed at checkout
2.2 Sydney & Melbourne Metro
Inner Metro Postcodes From $100
Base delivery fee: A$100 per order
Additional item fee: A$25 per additional item
Outer Metro Postcodes From $160
Delivery fees vary by postcode zone and will be calculated automatically at checkout.
Important Notes
Delivery zones are determined by postcode groupings within each metropolitan area
Pricing is based on zone classification, not exact kilometers distance
In rare cases involving difficult access or fringe postcodes, additional charges may apply. If so, our team will contact you prior to dispatch.
3. Delivery Timeframes
All JingCraft furniture is made to order and delivered with care.
All deliveries across Australia require approximately 10–16 weeks.
Our warehouse is based in Adelaide. In-stock items located in Adelaide can usually be dispatched within 1 week of order confirmation.
Delivery timelines may vary depending on:
Production and craftsmanship schedules
Freight partner availability
Delivery location
Seasonal logistics conditions
You will be contacted once your order is ready to arrange a suitable delivery window.
4. Delivery Process
When your order is ready for dispatch:
You will receive notification via SMS or email
A delivery window will be scheduled
Our courier will deliver the item to your address
Access & Handling
Additional handling fees may apply if delivery involves:
Stairs or limited lift access
Narrow entryways
Multi-level or complex access conditions
These fees are determined by the freight provider and will be confirmed prior to delivery where applicable.
5. Packaging & Handling
All JingCraft furniture is professionally packed using:
Protective foam padding
Corner guards
Double-layer cartons
Optional pallet wrapping for interstate deliveries
We aim to minimise transit damage while maintaining environmentally responsible packaging practices.
6. Damaged or Missing Items
If your order arrives damaged or with missing components, please notify us within 48 hours of delivery by emailing:
📧 info@jcfau.com
Please include:
Clear photos or videos
Your order number
A brief description of the issue
We will arrange repair, replacement, or refund in accordance with Australian Consumer Law.
7. Delivery Limitations
At this time, JingCraft does not offer:
International shipping
Click & Collect services
Delivery is available within Australia only.
8. Contact Us
For delivery enquiries, large orders, or special arrangements, please contact:
Email: info@jcfau.com
Phone number: +61 8 8293 5869
Showroom address: Shop 5 & 6, 215–217 Unley Road, Malvern SA 5061
Web: www.jcfau.com
